Smart Features - More than a basic medical software
Medical Office goes beyond basic software—it’s a full-featured digital solution tailored specifically for medical professionals in Luxembourg. Whether you’re managing patient appointments or staying compliant with national healthcare systems like eSanté, every tool is designed to simplify your day-to-day tasks and give you more time for what matters: patient care.
Built for the Luxembourg Medical Environment
Medical Office was developed in Luxembourg, with direct input from local doctors. This ensures full compatibility with the country’s medical regulations, digital health infrastructure, and preferred workflows.
We take care of all installation and configuration. No need to pay for extra devices, backups or extra hidden fees. You need a computer connected to the internet and this is all you need.
Seamless integration with eSanté – Full support for PID, ePrescriptions
Adheres to Luxembourg’s data protection and GDPR standards. The software integrates GDPR-compliant online forms where patients can securely fill anamnesis and consent forms from home or the waiting room using a QR code, with data available instantly for the doctor.
Automatic integration and retrieval of lab results from BioNext, Ketterthill, and Reunis
Smart, Time-Saving Patient Management Tools
Forget paperwork. Medical Office digitizes the entire patient journey from appointment to billing.
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- Clean, intuitive interface for accessing patient data in seconds
- Patient appointment scheduling
- Patient database with search functionality based on various criteria
- Ability to merge duplicate patient records
- Ability to add and index scanned documents or patient emails directly into the patient file
- Integration with Luxembourg’s three major medical laboratories (Ketterthill, Reunis, and BioNext) to retrieve test results automatically. PDFs are downloaded and attached directly to the patient file
- Creation of lab test prescriptions or transfer requests. Templates are auto-filled for lab requests and referrals
- Email delivery of lab test requests (with the doctor’s signature)
- Generation of attendance certificates
- Generation of medication prescriptions with autofill from the CNS drug list or custom medications
- Creation of medical reports for referring physicians
- Generation of imaging examination requests
- Generation of ultrasound reports (currently for thyroid exams, with future expansion planned)
- Automated sending of medication prescriptions (e-prescriptions) to pharmacies (coming soon)
- Invoice generation directly from the system
- Easily manage patient history and chronic condition tracking
Tailored Tools for Daily Medical Practice Operations
From personalized schedules and automated templates to built-in CNS code logic and smart billing alerts—Medical Office simplifies the day-to-day tasks of running your medical practice, so you can focus more on care and less on admin
Automated Task Actions
- Ability to define different consultation types (each with its own duration)
- Consultations for new patients (without an existing file in the system
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- Smart scheduling module that automatically calculates available time slots based on consultation type
- Marking a consultation as unconfirmed
- Marking a consultation that requires a medical report
- Various settings for customizing the agenda/schedule
- Billing module includes alerts if a selected code is reused within less than 6 months. Certain medical codes can only be billed once every 6 month
Smart Time Planning
- Management of working hours, availability, workdays, and time slots—both regularly scheduled and spontaneous blocking
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- Integration of all CNS codes for consultations and medical procedures, with the option to enable/disable specific codes based on use
- Ability for doctors to add custom codes for special billing needs
- Inclusion of the full CNS-approved medication list in Luxembourg, with price and reimbursement level. Doctors can also add extra medications
- List of fellow doctors (colleagues) including postal address, email, and phone—used to automatically send reports via email (if available) or to include the postal address of the requesting doctor
Auto-filled Medical Forms
- Template generation module for lab test requests or other documents—doctor selects the template, and the form is automatically prefilled
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- Template generation module for medical reports—doctor selects the template, and the report is automatically prefilled
- Prefilled notes list for uploaded documents—this list is reused and autocomplete suggestions are offered for future documents
Smart Reminders & Effortless Patient Communication
Say goodbye to manual follow-ups. Say hello to automated reminders and effortless patient communication.
- Define templates for appointment reminders (in multiple languages), and the version sent is automatically selected based on the patient's preferred language
- Appointment reminders can be sent via email or SMS, if the patient's file includes an email address or phone number
- Templates available for sending lab test prescriptions or referral requests to other doctors via email (with the doctor’s electronic signature included)
- Consultation reports can be sent to the referring doctor if their email is saved in the system
- All messages (SMS or email) can be scheduled to be sent automatically at a specific date and tim
Simple, Stress-Free Billing and Accounting Tools
Handle your practice’s finances with ease—from invoice creation to payment tracking—all in one place, without the extra admin load.
- View of all payments received within a selected time period
- List of all invoices generated within a specific time frame
- Export to Excel format for annual tax declarations
- Ability to mark invoices as paid by bank transfer, cash, or card
- Module for sending payment reminder letters (Rappel 1, Rappel 2, and 3)
- Option to mark invoices as canceled
- Customizable invoice number formatting
- Highlighting of unpaid invoices overdue by one month or more
Effortless Daily Scheduling, All in One View
Easily track your day, monitor patient flow, and work smoothly with your team—without missing a beat.
- Calendar view displaying all consultations for a specific day in chronological order
- Indicator showing whether the patient has been informed about the appointment (via reminder
- Option to mark in the system when the patient arrives at the clinic
- Option to mark when the patient has left after paying the invoice (or left without being seen)
- Ability to mark patients as absent
- Mark patients who require a report (R1)
- Functionality designed to support collaborative work (e.g., with a secretary)
Simple, Stress-Free Billing and Accounting Tools
Handle your practice’s finances with ease—from invoice creation to payment tracking—all in one place, without the extra admin load.
- Two user levels: Doctor and User
- The doctor has access to all functionalities, while the user (typically a secretary) has limited access—for example, no access to the doctor’s signature or to financial/accounting reports
