Privacy Policy
Privacy Policy
Last updated: 13 October 2025
Controller:
More IT Sàrl
25 Rue Pierre Federspiel, L-1512 Strassen, Luxembourg
RCS B288922 VAT LU36027301
Email (privacy/DPO): info@medicaloffice.lu
About this website
medicaloffice.lu is an informational website for Medical Office software.
It includes a contact form, uses Google Analytics, and displays YouTube videos.
There are no login areas and no patient or client data is processed through the public site.
1. Personal data processed
- Contact form: name, email address, message, and any optional information.
- Usage / technical data: IP address, browser type, device information, pages visited (via Google Analytics, subject to consent).
- Embedded content: when playing a YouTube video, Google may collect usage data and set cookies.
No health or patient data are collected.
2. Purposes and legal bases
Purpose | Legal basis |
Responding to inquiries via contact form | Art 6 (1)(b) GDPR (pre-contract) or Art 6 (1)(f) (legitimate interest) |
Website analytics | Art 6 (1)(a) GDPR (consent via cookie banner) |
Displaying YouTube videos | Art 6 (1)(a) GDPR (consent for non-essential cookies) |
Security / fraud prevention / compliance | Art 6 (1)(f) and/or Art 6 (1)(c) GDPR |
3. Recipients and processing locations
- Hosting: Hetzner (Germany/EU) — servers in Germany.
- Analytics: Google Analytics — data may be transferred outside the EEA under Standard Contractual Clauses and Google’s data-processing terms.
- Embedded videos: YouTube / Google — transfers outside EEA with appropriate safeguards.
4. International transfers
When data is sent outside the EEA, we rely on Standard Contractual Clauses and other appropriate safeguards.
5. Retention
- Contact form data kept as long as necessary to reply and for legal retention.
- Analytics data per Google’s retention settings.
6. Your rights
Access, rectification, erasure, restriction, objection, portability, withdraw consent (without affecting prior processing), and complaint to a supervisory authority.
To exercise: email info@medicaloffice.lu with enough details to verify your identity.
7. Security
Technical and organizational measures (encryption in transit, access controls, secure hosting).
8. Children
Site intended for adult professionals only.
9. Changes
Policy may be updated; see “Last updated” date.
10. Supervisory authority
CNPD – Commission nationale pour la protection des données, Luxembourg.
